Shipping policy
SHIPPING TIME
We continue to do our best to ship orders quickly and answer all questions via email, chat, or phone. There may be some delays in areas under quarantine or due to unforeseen disruptions; please check with your local postal carriers for more info.
Orders are typically processed within 24–48 hours. Orders placed on Fridays, weekends, or public holidays will be processed on the next business day.
United States
-
Standard Shipping: $13, 5–10 business days
-
Express Shipping: $25, 5–7 business days
-
Free Standard Shipping for orders over $200
Europe
-
Standard Shipping: $13, 5–10 business days
-
Express Shipping: $30, 5–7 business days
Asia (Japan, Singapore, Thailand, Malaysia)
-
Standard Shipping: $13, 5–10 business days
-
Express Shipping: $30, 5–7 business days
Remote Areas (Higher Shipping Costs Apply)
Some remote areas may incur higher shipping costs of $30–$40.
Additional Notes
-
All shipping times are estimates and may be affected by customs processing or unforeseen delays.
-
Business days do not include weekends or public holidays.
-
Tracking information will be provided via email once your order is shipped.
-
Customers are responsible for any customs duties or import taxes required by their country.
-
publicradio does not ship to P.O. Box or APO/FPO military addresses in the United States.
-
PRE-ORDER products will be shipped within the specified time displayed on the product details page.
-
All shipping costs are non-refundable.
-
If your order has exceeded typical shipping times, please email our Customer Care team at publicradio1969@gmail.com.
SHIPPING SERVICE
All shipping services include tracking information. When an order is fulfilled, tracking information will be automatically sent to you. Email publicradio1969@gmail.com if you did not receive tracking details.
SHIPPING ADDRESS
We strongly recommend providing a reliable physical shipping address, as publicradio is not responsible for lost or stolen orders.
Make sure to fill in your city and postal code correctly; we can only ship if your address is accepted by the carrier system. We are unable to guarantee safe delivery to PO Boxes, parcel lockers, APO, FPO, or DPO addresses.
SHIPPING AREA
We provide worldwide shipping services except for specific countries/regions where shipping is unavailable (a long list of excluded areas as used in the original policy; if you want, I can tailor this list to your actual logistics capabilities).
LOST OR STOLEN PACKAGES
If a package is lost, damaged, or stolen during transit, it is the customer’s responsibility to file a claim directly with the shipping carrier or courier service used. publicradio is not responsible for items once they have been handed over to the carrier.
CONTACT INFORMATION
If you have questions or concerns about your shipment, please contact us at:
Email: publicradio1969@gmail.com
Return Address (if needed):
Room 209, Building PC, Pai Industrial Park, No. 2, Shinan 1st Road, Dashi Street,
Panyu District, Guangzhou, Guangdong Province, China
Contact: Mr. Li
Phone: 13425396118
OPTIONAL — IF YOU WANT IT SHORTER (Shopify Policy-Focused Version)
Order Processing Time: Orders are processed within 24–48 hours (business days only).
Shipping Options & Estimates: US, Europe, Asia standard and express, with free shipping over thresholds.
Tracking & Duties: Tracking provided via email; customers pay any import duties/taxes.
Address Requirements: We ship to physical addresses only; no PO Boxes or military APO/FPO.
Lost Packages: Responsibility transfers to carrier after dispatch.
Contact: publicradio1969@gmail.com (for shipping questions).
